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The client request & sign-off portal

Every client request.Every fix.Signed off.

Clients raise requests from a link. Your team delivers. The client verifies each item, and you get a signed proof-of-delivery report. No lost WhatsApp messages, no “I never approved that”, and no clients reading your internal notes.

Start free — clients join free See a sample report
Try it for your industry:
Clinic Management System · CMS

Requests2

CMS-58Bug
Reception cannot reschedule after 6 pm
From link · photo attached
CMS-91Feature
Add deposit line to invoice
From WhatsApp link

Clarifying1

CMS-63Question
Which roles may read patient notes?
2 shared comments

In progress1

CMS-72Feature
SMS reminder 24 h before visit
1 internal note

Ready to verify1

CMS-80Round 3
Package balance on receipt
Waiting for client

Verified1

CMS-12Round 2
Login by staff role
Verified 09 Sep
Your developer works the cards. Only you can move an item to Verified.

The real competitor

Today most client work runs on WhatsApp, Excel and email. It works — until a request gets lost, a fix gets disputed, or nobody can say who approved what.

“Did you see my message?”

Requests arrive in five chats and three inboxes. Some are never actioned, and nobody notices until the client does.

“It’s still not fixed.”

Work is marked done without the client checking it. Re-opens happen in a new thread, and the history is gone.

“I never approved that.”

At handover or invoice time there is no record of who accepted what, and when. Disputes become your word against theirs.

How it works

One loop, from request to signature.

1 of 5

Request

Your client taps a link — shared on WhatsApp, by email or as a QR code — and describes the request. No account needed, and they get a private page to follow its progress.

2 of 5

Clarify

Questions go back on the card, not into a chat. With AI switched on, Onoro drafts the clarifying questions and flags likely duplicates.

3 of 5

Deliver

Your team or vendor works the card. Internal notes stay internal; the client only sees what you share.

4 of 5

Verify

Only your client can accept the work. If they go silent for 7 days, your team can accept on their behalf, with a reason, and the report marks it clearly.

5 of 5

Signed off

The verifier signs off the round with a comment. You get a time-stamped proof-of-delivery report, with a record ID anyone can check.

Built for work between two parties who don’t share an office.

Task boards are made for teams working together. Onoro is made for a team and its clients, vendors or contractors — included, but properly walled off.

Each client sees only their own work

Give each client their own project under one account. Clients see only the projects they’re invited to — never another client’s requests.

Internal notes stay internal

Every comment is marked Internal or Shared. Discuss cost, blame and workarounds with your team without the client reading along.

Only your client can accept it

A named verifier on the client side accepts each item or rejects it with a reason. Silent for 7 days? Your team may accept on their behalf, with a reason that the report shows.

Test rounds, tabulated

Group items into Round 1, 2, 3. See pass rates, re-open counts and items stuck too long — without building a spreadsheet.

Requests from a link, not an app

Clients who will never log in to a board can still send a request from their phone in under a minute, then follow it on their own status page.

English and 中文, per person

Each user picks their language, and any card can be translated in one tap (with AI switched on) — for cross-border teams, partners and families.

NEWJust shipped

Team chat, AI triage, and your own brand.

See every feature →
Aina Receipt copy updated.
CJ @Gan approve CMS-80?
!

Team chat clients never see

Rooms per organisation, project and board. @mentions, card links, and a bubble that won’t let you miss a message.
“Reception 6点以后不能改预约…”
BugHighFront desk
Possible duplicate: CMS-58

AI triage & translate

Sorts messy requests, spots duplicates, drafts the questions, EN ↔ 中文. The AI only suggests — your team decides.
B&BBloom & Brew Café
clients.bloombrew.my

Your brand, your domain

Your logo, colour and web address, with emails sent from your own domain. Plus two-step login, PDPA tools and light or dark mode.
Use cases

Wherever someone asks, someone delivers, and someone must confirm.

Consultants

Clients review each deliverable version and sign off chapters, specs and reports.

Consulting template →

Renovation & property

Owners log defects with photos; contractors fix; owners inspect and close. A dated record for the defect liability period.

Defects template →

Agencies & designers

Revision rounds with screenshots, one approver per client, and an end to “one more small change”.

Revisions template →

Outsourced software

Change requests, bugs and UAT rounds between a business owner and an outside developer.

Change request template →

Education & admissions

Each application is a card. Give each partner their own project; they see only their cases.

Admissions template →
See all 21 templates →
The signature feature

A proof-of-delivery report, generated for you.

A proof-of-delivery report is a dated record of what was requested, what was delivered, who checked each item, and who accepted the round. Onoro produces it when a round is closed and signed off.

Attach it to your invoice or handover letter
Settle “was this done?” in seconds
Anyone can check the record ID — any later change shows up
See the sample report
Sample report Proof of Delivery — Round 3 Project: Clinic Management System · Board: Clinic Management System (CMS)
SIGNED
OFF
20items in round
18verified
2not accepted
10%needed rework
ItemRequestResultVerified
CMS-12Login by staff roleVerified09 Sep 14:02
CMS-41Deposit field on invoiceVerified10 Sep 11:37
CMS-58Reschedule after 6 pmNot accepted—
CMS-80Package balance on receiptVerified11 Sep 09:15
Accepted byTan Mei Ling
Date & time11 Sep 2026, 14:32 MYT
RecordPOD-CMS-R3-7F2A91
Compare

What changes when clients are in the loop.

CapabilityOnoroTrelloWhatsApp + Excel
Each client sees only their own itemsYes, per client projectBoard-level onlyNo
Internal notes hidden from clientsYes, per commentNo — guests see the boardSeparate chats
Only the client can mark work verifiedYes, enforced*By conventionNo
Signed proof-of-delivery reportOne clickNoManual
Requests from a link, no loginYesVia add-onsYes, but scattered
Clients cost you nothingAlways freeGuests count toward the free-plan limitFree

* 7-day silent-client rule, flagged on the report. Trello column reflects Trello’s publicly documented plans as of September 2026. Full comparison →

Pricing

Priced per workspace. Never per client.

Signed reports and the sealed log on every plan

Free trial

RM 0 · 7 days
1 project · 3 team members

The full loop for your first client. After 7 days your workspace becomes read-only until you choose a plan — nothing is deleted.

Start free

Solo

RM 79 / month
5 projects · 5 team members

For a freelancer or consultant. Priced like a basic task board.

Subscribe

Studio

RECOMMENDED
RM 199 / month
20 projects · 15 team members

For agencies, contractors and clinics with a steady list of clients.

Subscribe

Firm

RM 399 / month
Unlimited projects · 50 team members

For larger firms running many client projects at once, with priority help.

Subscribe

Every feature is on every plan — plans differ only in projects and team size. Clients, verifiers and observers are always free. Full pricing and how to subscribe →

Questions

Straight answers.

What is a client sign-off portal?

A client sign-off portal is a shared space where a client raises requests, the service provider delivers them, and the client formally verifies and accepts each item. Unlike a task board, it separates what the client sees from internal discussion and keeps a record of who approved what, and when.

Do my clients need to create an account?

Not to send requests. Anyone with the link or QR code can send one, and gets a private status page. The person who verifies and signs off rounds is invited by email and sets up their own login.

How is this different from Trello?

Trello is built for teams working together on a shared board, and board members see the whole board. Onoro is built for a team working with outside parties: each client sees only their own items, internal comments stay hidden, only the client can mark work verified, and every round produces a signed proof-of-delivery report.

Where is our data kept? Is it PDPA-compliant?

Onoro runs on Malaysian hosting (Exabytes), with a full backup every day. It is designed around Malaysia’s Personal Data Protection Act: a privacy notice on the request link and login page, a download-my-data button for every user, and automatic removal of requesters’ contact details after the period you set.

Can I use it in Chinese?

Yes. Each person chooses English or Simplified Chinese for the interface, and any card can be translated in one tap (with AI switched on), so cross-border teams and families can work in their own language.

How much client work leaks through your chats?

Take the 3-minute Client Delivery Leakage Score. See where requests get lost, re-opened or disputed — and roughly what it costs you each month.

Get my leakage score Or start free — no card needed